Refund Policy

Because every ebook is a digital product delivered instantly and can be sampled for free before purchase, all sales are final once the full PDF has been unlocked on your account.

Exceptions

We will issue a refund if:

• You were charged but never received access to the ebook due to a technical fault.
• You were charged twice for the same order.
• The file delivered is corrupted or doesn't match the listing.

To request a refund under one of these exceptions, contact us with your order number within 7 days of purchase.

Printed hardcopy editions

For titles that also offer a printed hardcopy, that part of your order is a physical good and is handled separately from the digital-delivery rule above:

• You may cancel a hardcopy line for a refund any time before it ships.
• We will replace or refund a hardcopy that arrives damaged, defective, or is lost in transit — contact us with your order number and, where possible, a photo of the item.
• Once a hardcopy has shipped undamaged, general "change of mind" returns are not accepted, given each order is printed for that purchase.

A single order can contain both a digital and a hardcopy line for the same title — each line is refunded independently under the rule that applies to it.